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Case Study
Drag-and-Drop Management of IVR and Chatbot Flows for a CPaaS
The provider can stand up and change communication flows quickly, across tenants, without hand-coding each one.
Industry
Telecom & Networks
Services We offer
Telecom / CPaaS
Real-time Comms
Full-stack
SDK
About the client
A communications-platform (CPaaS) provider.
Problem Statement
The provider needed to deploy and manage many communication flows, such as IVR and chatbots, through a simplified approach, and to integrate quickly with third-party services.
The Challenges
Visual and precise
A drag-and-drop builder backed by JSON rules gave both ease of use and exact control over flows.
Multi-tenant from the start
Tenancy and virtual-number binding were designed in, not bolted on.
Approach
We built a configurable, multi-tenant flow platform:
- Flow management via JSON-based rules or a drag-and-drop builder
- IVR flow configuration and virtual phone-number assignment
- Multi-tenant support
- A companion SIP SDK for one-to-one, conferencing and IVR call flows
The Solution
Operators design a flow visually or in JSON, bind it to a virtual number, and go live, with a React DND builder on the front and Java Spring Boot services behind, plus a SIP SDK (JSSIP, WebSockets) for the call paths.
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Get Detailed Case Study
Drag-and-Drop Management of IVR and Chatbot Flows for a CPaaS
A multi-tenant platform to build and manage communication flows, IVR, chatbots and more, with JSON-based or drag-and-drop configuration and quick third-party integrations.
Capabilities
Product Engineering
AI, Data & Intelligent Systems
UX & Product Design
Experience Engineering
Cybersecurity
Compliance Engineering
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