Case Study

Drag-and-Drop Management of IVR and Chatbot Flows for a CPaaS

The provider can stand up and change communication flows quickly, across tenants, without hand-coding each one.

Industry

Telecom & Networks

Services We offer

Telecom / CPaaS

Real-time Comms

Full-stack

SDK

About the client

A communications-platform (CPaaS) provider.

Problem Statement

The provider needed to deploy and manage many communication flows, such as IVR and chatbots, through a simplified approach, and to integrate quickly with third-party services.

The Challenges

Visual and precise

A drag-and-drop builder backed by JSON rules gave both ease of use and exact control over flows.

Multi-tenant from the start

Tenancy and virtual-number binding were designed in, not bolted on.

Approach

We built a configurable, multi-tenant flow platform:

Flow management via JSON-based rules or a drag-and-drop builder
IVR flow configuration and virtual phone-number assignment
Multi-tenant support
A companion SIP SDK for one-to-one, conferencing and IVR call flows

The Solution

Operators design a flow visually or in JSON, bind it to a virtual number, and go live, with a React DND builder on the front and Java Spring Boot services behind, plus a SIP SDK (JSSIP, WebSockets) for the call paths.

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Get Detailed Case Study

Drag-and-Drop Management of IVR and Chatbot Flows for a CPaaS

A multi-tenant platform to build and manage communication flows, IVR, chatbots and more, with JSON-based or drag-and-drop configuration and quick third-party integrations.

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